If an item arrives damaged, differs from your order, or you want to request a return or exchange, contact the store before sending anything back.
Start with your order details
- Open My orders and find the order reference.
- Include the product name or SKU, quantity and reason for the request.
- Add clear photos of the item and packaging if there is damage or a mismatch.
Ask the store to confirm whether the item qualifies and to provide the return address and next steps. Keep the order details and packaging handy while your request is being reviewed.